Delivery & Returns
Shop with confidence at Kennys Jewellers Cork. Fast delivery across Ireland and easy returns on jewellery and watches. Trusted family jewellers since 1940.
Delivery
• Domestic Shipping (Ireland)
We aim to dispatch all in-stock jewellery and watch orders within 1-2 working days from confirmation of payment.
Delivery in Ireland typically takes 2-4 working days, depending on your location.
• Shipping Methods & Costs
We use reliable couriers and include tracking so you can follow your parcel. Shipping costs are calculated at checkout based on the weight/value of the items and destination. For valuable items, a signature on delivery may be required.
• International Shipping
If available, international delivery options are provided at checkout. Please note that customs duties, import taxes or other fees may apply, depending on your country. These are the responsibility of the recipient.
• Order Changes & Cancellations
If you need to change or cancel your order, please contact us as soon as possible at kennysjewellers@hotmail.com or phone 021 427 2123. We will try our best to accommodate changes if the order has not yet been shipped.
Returns & Refunds
• Satisfaction Guarantee
If for any reason you are not completely satisfied with your purchase, you may return it to us for a refund or exchange, subject to the conditions below.
• Timeframe
You have 14 calendar days from the date of receipt to notify us of a return. Once we receive the returned item in its original condition, we will process the refund / exchange within 7-10 working days.
• Condition of Returns
Items must be returned in their original packaging, unworn, unaltered, and with all tags and certificates (if any) intact.
Engraved or personalised items may have restrictions, due to their bespoke nature.
How to Return:
1. Contact us first at kennysjewellers@hotmail.com or 021 427 2123 to request a return authorisation.
2. Send the item (insured) to:
Kennys Jewellers
32 Oliver Plunkett St.,
Cork City,
T12 FWA0,
Ireland.
3. Once we receive and inspect the returned item, we’ll let you know the outcome of your refund or exchange.
• Faulty or Damaged Goods
If your item arrives damaged or is found to be faulty, please notify us immediately. We will arrange for a replacement or refund, including return shipping costs in these cases.
• Exceptions
o Items that have been personalised (e.g. engraving) may not be eligible for refund unless faulty.
o Due to hygiene reasons, certain items (for example, earrings) may not be returnable if packaging is opened or tags removed (unless faulty).
o Sale or clearance items may have special return conditions.
Contact Us
If you have any queries about delivery, shipping, returns or refunds, you can reach us.
Or, if you have any queries about delivery, shipping, returns or refunds, you can reach us at:
- Phone: 021 427 2123
- Email: info@kennysjewellers.ie
- Address: Kennys Jewellers, 32 Oliver Plunkett St., Cork City, T12 FWA0